Drop Bear Care Terms and Conditions
Version 1.0.0
Effective Date: 10 August 2026
Contents
- About These Terms
- Definitions
- Eligibility and Account Creation
3.1 Age Requirement
3.2 Services for Minors
3.3 Authority and Responsibility
3.4 Account Suspension or Closure
3.5 Referral Programme
- Platform Role and Limitation of Liability
4.1 Introduction Service Only
4.2 Your Responsibility for Due Diligence
4.3 Identity Verification
4.4 Limitation of Liability
4.5 Disclaimer of Duty of Care
- Disclaimer of Warranties
- Off-Platform Interaction and Assumed Risk
- User Code of Conduct
7.1 Prohibited Content and Conduct
7.2 Enforcement
7.3 Content Moderation
7.4 Photo Approval and Visibility
7.5 Prohibited Images
7.6 Rejected Photo Retention
7.7 User Safety Tools
7.8 Online Safety Obligations
7.9 Child Safety Standards
- Intellectual Property
- Indemnity
- Termination and Suspension
- User Disputes
- Third-Party Services
- Artificial Intelligence
- Service Availability
- Governing Law and Dispute Resolution
15.1 Governing Law
15.2 Dispute Resolution
- Force Majeure
- General Provisions
17.1 Entire Agreement
17.2 Severability
17.3 No Waiver
17.4 Assignment
17.5 Survival
- Changes to These Terms
- Contact Us
19.1 General Enquiries
19.2 Complaints
1. About These Terms
(a) Drop Bear Care Pty Ltd (ABN 54 684 925 522) (Drop Bear Care, we, us, our) operates an online platform that connects people seeking disability support, aged care, and other personal care services (Support Seekers) with individuals who provide those services (Support Providers). These Terms and Conditions (Terms) govern your use of the Drop Bear Care platform (Platform) and our related services.
(b) These Terms apply to all individuals who interact with the Platform, including Support Seekers, Support Providers, and visitors to the Platform.
(c) By accessing or using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.
2. Definitions
Account means a registered profile created by a User on the Platform, through which that User accesses the Services.
Account Holder means the individual aged 18 years or older who creates and manages an Account on the Platform, including where that Account is used to arrange services for or on behalf of a minor.
Applicable Law means all applicable laws, regulations, codes, and standards in force in Australia from time to time, including but not limited to the Privacy Act 1988 (Cth), the Australian Consumer Law, the National Disability Insurance Scheme Act 2013 (Cth), the Online Safety Act 2021 (Cth), and any applicable state or territory legislation.
Confidential Information means any non-public information disclosed by one User to another through the Platform, including health information, disability details, personal circumstances, and financial arrangements, whether or not it is marked as confidential.
Identity Verification means the process by which Drop Bear Care verifies the identity of a User through document capture, liveness verification, automated facial comparison, and government database checks, as described in clause 4.3.
Intellectual Property Rights means all intellectual property rights including copyright, trademarks, patents, designs, trade secrets, and all other proprietary rights, whether registered or unregistered.
Minor means a person under 18 years of age in respect of whom services are arranged through the Platform by an Account Holder.
NDIS Worker Screening Clearance means a current and unrestricted worker screening clearance issued under the National Disability Insurance Scheme (Worker Checks) Act 2020 (Cth) and validated as acceptable for work in all Australian jurisdictions.
Personal Information has the meaning given in the Privacy Act 1988 (Cth) and includes sensitive information such as health information, disability information, and biometric data collected during Identity Verification.
Prohibited Content means any content that is illegal, abusive, fraudulent, defamatory, misleading, incites harm, violates privacy or intellectual property rights, or is otherwise prohibited under clause 7.1 of these Terms.
Regulatory Compliance Verification means the checks performed by Drop Bear Care to confirm that a User meets minimum regulatory requirements, including Identity Verification and NDIS Worker Screening Clearance validation. Regulatory Compliance Verification does not constitute an assessment of character, competence, suitability, or fitness for any particular purpose.
Service Agreement means a written agreement entered into directly between a Support Seeker and a Support Provider governing the terms of a Support Arrangement, including scope, rate, hours, cancellation terms, and any other conditions agreed between the parties.
Services means access to and use of the Platform’s searching, messaging, and related functions.
Support Arrangement means any agreement, arrangement, or engagement entered into between a Support Seeker and a Support Provider, whether formal or informal, arising from or facilitated by a connection made through the Platform.
Support Provider means a user offering care or support services of any kind, including disability support, aged care, or other personal Support Arrangements.
Support Seeker means a user seeking such services.
User means any individual who creates an account or accesses the Platform, including both Support Seekers and Support Providers.
User Content means any data, text, images, messages, or materials uploaded or shared on the Platform.
3. Eligibility and Account Creation
3.1. Age Requirement
You must be at least 18 years of age to create and operate an account on this Platform.
We do not knowingly permit individuals under 18 to hold an account or enter into any agreement with us.
3.2. Services for Minors
(a) Our Platform may facilitate services provided to or for the benefit of a person under 18 years of age (“a minor”).
(b) In such cases, all activities must occur through an account that is created and managed by a parent, guardian, or authorised representative aged 18 years or older (“the Account Holder”).
(c) The Account Holder is fully responsible for:
(i) ensuring the accuracy of all information provided on behalf of the minor;
(ii) obtaining necessary parental or guardian consents; and
(iii) managing all communications through their own account.
3.3. Authority and Responsibility
(a) By creating an account, you confirm that you:
(i) are at least 18 years old;
(ii) have the legal capacity to enter into binding agreements; and
(iii) accept full responsibility for all activity conducted through your account, including services arranged for a minor under your care or authority.
(b) You are responsible for ensuring all information you provide is accurate, complete, and current. This includes identity information submitted for verification and NDIS Worker Screening details. We rely on your representations when verifying eligibility. Providing false, misleading, or outdated information:
(i) May result in immediate account termination without notice;
(ii) May be reported to relevant authorities (including the NDIS Quality and Safeguards Commission); and
(iii) Does not limit our right to pursue legal remedies.
3.4. Account Suspension or Closure
(a) If we discover that an account has been created or is being operated by a person under 18 years of age, we may suspend or delete the account without notice.
(b) Where appropriate, we may invite a parent or guardian to establish a compliant account to continue services.
3.5. Referral Programme
(a) Each member is issued a referral code and may share it with others. A person who creates an account using your referral code is recorded as having been referred by you.
(b) Where you are a Support Provider member, each support worker you refer who goes on to hold a paid membership entitles you to a 10 per cent discount on your own membership fees, to a maximum of 100 per cent. Discounts apply only to membership fees payable by you, have no cash value, and are not transferable.
(c) A referral is counted only once the person referred holds a paid membership. Referrals involving an account that is closed, suspended, or found to have been created in breach of these Terms are not counted.
(d) You must not refer yourself, create additional accounts in order to obtain referral discounts, or obtain referrals by misrepresentation. We may withdraw any discount obtained in breach of this clause and may suspend or terminate an account used to do so.
(e) We may vary or withdraw the referral programme at any time. Discounts already earned in respect of referrals counted under clause 3.5(c) will be honoured.
(f) What the member who referred you is told about your joining is described in our Privacy Policy.
4.1. Introduction Service Only
(a) Drop Bear Care provides an introduction service only. We do not provide care, support, or other services ourselves. When you connect with another user through the Platform, any resulting service arrangement is a direct agreement between you and that user. Drop Bear Care is not a party to that agreement, has no involvement in its negotiation or performance, and accepts no responsibility for how it is carried out.
(b) We are not an employer, agent, partner, or representative of any user. Each user acts independently, and all Support Providers use the Platform as independent contractors. Nothing in these Terms creates an employment, partnership, or joint venture relationship between Drop Bear Care and any user. Support Providers are solely responsible for their own taxation, superannuation, insurance, and compliance with workplace laws.
(c) Drop Bear Care is not a party to any payment arrangement between users and does not act as a trustee, fiduciary, or escrow agent in relation to any payments made between users.
4.2. Your Responsibility for Due Diligence
(a) These obligations apply to all users. Support Seekers are responsible for assessing the suitability of Support Providers before engaging them. Support Providers are equally responsible for their own assessment of Support Seekers and the arrangements they agree to. The Platform’s verification confirms regulatory compliance only — it is not an assessment of character, competence, skills, experience, or fitness for any particular role. You must not rely on the Platform’s verification as a substitute for your own inquiries.
(b) Your responsibilities include:
(i) Assessing the suitability of the other party for your specific circumstances before entering into any arrangement.
(ii) Negotiating and executing your own written service agreement covering scope, rate, cancellation, and any other terms.
(iii) Managing all payment, invoicing, and taxation obligations.
(iv) Determining whether appropriate insurance is in place for the services being provided.
(v) Where you are arranging services involving a person under 18 years of age: independently verifying the Support Provider’s Working with Children Check (WWCC) status before engagement. We do not verify WWCC. While many Support Providers will hold a valid WWCC, we make no representation in this regard.
4.3. Identity Verification
(a) Drop Bear Care verifies the identity of users through a combination of document capture, liveness verification (from which a reference image is derived for facial comparison), and government database checks.
(b) You are required to photograph a current government-issued identity document (passport, driver's licence, or state identity card) and complete a liveness check in which you position your face within an on-screen oval and respond to brief visual prompts on your screen.
(c) The liveness check uses real-time video stream analysis to confirm that a live person is present at the time of verification. A real-time video stream of your face is transmitted to a third-party service provider located outside Australia for this purpose. The video stream and any images derived from it are deleted immediately upon completion of the check. For details of the overseas transfer, see our Privacy Policy.
(d) Your selfie is derived from the liveness check and compared against the face on your submitted document using automated facial comparison technology. Verification confirms the document and selfie appear to belong to the same person. It does not constitute forensic document authentication or a guarantee of identity. Automated facial comparison technology has known limitations and cannot detect sophisticated document fraud or AI-generated imagery.
(e) All government identity document images are stored securely for manual review to guard against document fraud and are permanently and irrecoverably deleted immediately upon completion of verification. Verification is typically completed within five business days.
(f) For Support Providers, your NDIS Worker Screening Check number is validated directly against the NDIS database, must be valid for work in all Australian jurisdictions without state-based or role-based restrictions, and is monitored for revocation. We require this clearance as our minimum credential standard for all Support Providers, regardless of the funding arrangement or support context in which they work. If your clearance lapses, is suspended, or is revoked, your account will be suspended immediately and you will be unable to connect with Support Seekers until a current and unrestricted clearance is confirmed.
(g) Identity verification does not assess skills, suitability, or compliance with any obligations.
(h) Users remain fully responsible for the accuracy of the information they provide.
(i) By submitting identity materials and by accessing the Platform on each subsequent occasion, you warrant that all identity documents, photographs, and information submitted by you are genuine, current, unaltered, and accurately represent your identity, and that you are the person depicted in any photograph submitted. This warranty is given at the time of submission and is taken to be repeated each time you access the Platform.
(j) Drop Bear Care may require you to undergo re-verification at any time, at our sole discretion and without obligation to provide reasons. If you refuse or fail to complete re-verification within the timeframe specified, your account will be suspended automatically until re-verification is completed to our satisfaction.
(k) If Drop Bear Care receives credible information that a user’s identity materials may be fraudulent or otherwise false, we may suspend that user’s account immediately pending investigation. Such suspension does not constitute a finding of liability or breach on the part of Drop Bear Care.
(l) If any loss, damage, or harm is caused to any person, including another user or Drop Bear Care, as a result of a user submitting false, fraudulent, or misleading identity materials, the user who submitted those materials agrees to indemnify Drop Bear Care and any affected person for all resulting loss, damage, and costs, including reasonable legal costs. This indemnity is in addition to any other remedy available to Drop Bear Care.
(m) Drop Bear Care may update or enhance its identity verification methods from time to time to reflect advances in technology, changes in regulatory guidance, or operational improvements. Updated verification methods may apply to new users and to existing users upon re-verification. Continued use of the Platform after notification of changes to verification methods constitutes acceptance of those changes.
4.4. Limitation of Liability
(a) Nothing in these Terms excludes, restricts or modifies any right or remedy you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded, restricted or modified.
(b) To the maximum extent permitted by law:
(i) Drop Bear Care excludes all liability for any loss or damage arising from any transaction, communication, or conduct between users.
(ii) Drop Bear Care is not liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of revenue, profit, goodwill, data, or opportunity, even if we have been advised of the possibility of such loss.
(iii) Where liability cannot be excluded under the Australian Consumer Law (ACL) or any other applicable law, our liability is limited to the resupply of the relevant services or the cost of having those services resupplied.
4.5. Disclaimer of Duty of Care
(a) Drop Bear Care does not assess, monitor, supervise, or control the quality, legality, or suitability of any services or interactions between users.
(b) Each verification step performed by Drop Bear Care is limited in scope as follows:
(i) Identity document verification confirms that a submitted government-issued document and selfie photograph appear to belong to the same person, using automated facial comparison technology. It does not constitute forensic document authentication, and cannot detect sophisticated document fraud or AI-generated imagery. It is not an assessment of character, competence, or suitability for any purpose.
(ii) NDIS Worker Screening Clearance validation confirms that a Support Provider holds a current and unrestricted NDIS Worker Screening Clearance as at the date of validation, based on data returned by the NDIS database. It does not constitute an assessment of character, conduct, competence, or suitability for any particular participant or care context. Drop Bear Care relies entirely on the accuracy and currency of data provided by the NDIS database and accepts no responsibility for errors or omissions in that data.
(iii) All verification performed by Drop Bear Care confirms Regulatory Compliance Verification only. It is not an assessment of suitability for any particular User, Support Arrangement, or care context. We encourage all Users to take the time to get to know the other party before entering into a Support Arrangement. This may include asking questions, checking references, meeting in a safe environment first, and putting in place a written Service Agreement. Drop Bear Care’s Regulatory Compliance Verification is a meaningful starting point, but the right match for your circumstances is a decision only you can make. Your safety and wellbeing matter to us, and we want every connection made through this Platform to be a positive one.
5. Disclaimer of Warranties
(a) The Platform and its contents are provided “as is” and “as available”. We make no warranties, express or implied, about accuracy, reliability, or suitability for any purpose.
(b) You are responsible for keeping your device, operating system, and browser (or the Platform’s mobile app) reasonably up to date, including installing security updates made available by your device manufacturer, operating system provider, or app store.
(c) To the maximum extent permitted by law, we are not liable for any loss, damage, or unauthorised access arising from security vulnerabilities in your own device, operating system, or browser software — including vulnerabilities for which a security update was available but not installed by you. Where the Platform detects that your device is running software below our minimum supported version, we may decline to run until you update, but we are not obliged to do so, and your responsibility under clause (b) does not depend on whether we detect or enforce this.
(d) You acknowledge that use of the Platform is at your own discretion and risk.
(e) Nothing in this section limits any rights you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded (see clause 4.4).
Users may communicate or form agreements outside the Platform. Once this occurs:
(a) Drop Bear Care has no control or visibility over those interactions.
(b) You acknowledge and accept all risk associated with off-platform communications or transactions.
7. User Code of Conduct
7.1. Prohibited Content and Conduct
You must not post or share content that is:
(a) Illegal or abusive under Australian law.
(b) Fraudulent, defamatory, or misleading.
(c) Inciting harm, self-harm, or violence.
(d) Violating privacy, confidentiality, or intellectual property rights.
7.2. Enforcement
(a) We may suspend or terminate your account at any time for breach of these Terms.
(b) Enforcement may be automated or manual, at our discretion.
(c) We may issue warnings for minor violations, but serious breaches can result in immediate termination.
7.3. Content Moderation
(a) We moderate Platform content to protect user safety and maintain policy compliance. Profile photos are reviewed by our moderation team before they become visible to other users (see 7.4). Messages and other text content are not screened before publication — we act on user reports and conduct human review on a reactive basis. We reserve the right to remove any content that violates these Terms.
(b) Messages removed for policy violations are logged, including their full content, and are retained for up to seven years. These records are accessible to our moderation team for the purpose of reviewing patterns of behaviour, investigating reports, and taking action under 7.2.
(c) We recognise that users may sometimes need to discuss sensitive personal circumstances, including emotional distress or vulnerability. Our content moderation is designed with this in mind — we aim to support open communication in difficult moments rather than silencing users who may need help, while still preventing genuinely harmful content.
7.4. Photo Approval and Visibility
(a) All photos uploaded to the Platform are reviewed by our moderation team before they become visible to other users. Until a photo is approved:
(i) It will not appear on your public profile or in search results.
(ii) Your profile avatar will display a placeholder image.
(b) We aim to complete reviews promptly but do not guarantee any specific timeframe. We may decline to approve photos that, in our reasonable judgement, are inconsistent with the professional and trusted nature of a care-matching platform, even if they do not otherwise violate these Terms.
7.5. Prohibited Images
You must not upload images that depict nudity, sexual acts, violence, graphic harm, or any content that is illegal under Australian law. This includes child sexual abuse material (CSAM) and non-consensual intimate imagery. Uploading such content constitutes a serious breach of these Terms and will result in immediate account termination as well as reporting to the relevant authorities and regulatory bodies.
7.6. Rejected Photo Retention
Photos rejected by our moderation team are handled as follows:
(a) The photo is removed from your profile and stored privately by us for up to 12 months after rejection, then permanently deleted. The moderation record is retained for up to seven years.
(b) Potentially illegal content (including CSAM and non-consensual intimate imagery): The photo is retained indefinitely as evidence and may be disclosed to law enforcement or relevant regulatory authorities, including the Australian Federal Police or the eSafety Commissioner, in accordance with our legal obligations. This retention is not subject to deletion requests.
(a) You may block any other user at any time from their profile page. Blocking a user will:
(i) Remove that user from your search results and prevent your profile from appearing in theirs.
(ii) Prevent the blocked user from sending you messages through the Platform.
Blocking is silent — blocked users are not notified that they have been blocked. You may unblock a user at any time from your account settings.
(b) You may report any user whose conduct, profile, or content you believe violates these Terms. When you submit a report:
(i) You may select a reason and provide optional additional detail.
(ii) The reported user will automatically be blocked (as described above).
(iii) Our moderation team will review the report and may take action in accordance with 7.2, including issuing a warning, restricting access, suspending, or terminating the reported user’s account.
(iv) Due to privacy obligations to all parties, we do not provide individual updates on the outcome of a report, but all reports are reviewed.
You may submit one report per user. Reports submitted in bad faith or as a tool to harass other users are themselves a breach of these Terms.
7.8. Online Safety Obligations
(a) Drop Bear Care operates a messaging service that allows users to communicate with each other through the Platform. As a provider of a relevant electronic service within the meaning of the Online Safety Act 2021 (Cth), Drop Bear Care is subject to the basic online safety expectations set out in the Act.
(b) In accordance with those obligations, Drop Bear Care maintains a clearly accessible mechanism for users to report harmful content or conduct, which is available through the in-app Report function described in clause 7.7. Complaints relating to our compliance with the
Online Safety Act 2021 (Cth) may be directed to . If you are not satisfied with our response, you may escalate your complaint to the eSafety Commissioner at
www.esafety.gov.au(opens in a new tab).
7.9. Child Safety Standards
(a) Drop Bear Care has zero tolerance for child sexual abuse and exploitation (CSAE). Child sexual abuse material (CSAM), and any content or conduct that sexualises, endangers, or exploits a person under 18 years of age, is strictly prohibited on the Platform without exception.
(b) You must not use the Platform to:
(i) create, upload, share, request, or link to child sexual abuse material;
(ii) sexualise a person under 18 years of age, whether in images, messages, or any other content;
(iii) groom or solicit a person under 18 for sexual purposes, or arrange such contact on behalf of another person;
(iv) facilitate the trafficking, sexual extortion, or sexual exploitation of a person under 18, whether on or off the Platform;
(v) misrepresent yourself as a person under 18, or hold out another user as being under 18, for any sexual purpose.
(c) Only individuals aged 18 years or older may hold an account (see clause 3.1). Where services are arranged for a minor, they must be arranged and managed by an adult Account Holder (see clause 3.2).
(d) All photos uploaded to the Platform are reviewed by our moderation team before they become visible to other users (see clause 7.4).
(e) If you encounter content or conduct on the Platform that endangers a child, report it immediately using the in-app Report function (clause 7.7) or by selecting “Child Safety” on our Contact form. You may also email . Reports of this kind are our highest priority.
(f) Where we obtain actual knowledge of CSAM or CSAE on the Platform, we will:
(i) remove the content and terminate the accounts involved immediately and without notice;
(ii) preserve the content and associated records as evidence (see clause 7.6);
(iii) report the matter to the Australian Federal Police, including through the Australian Centre to Counter Child Exploitation (ACCCE), and to the eSafety Commissioner where applicable;
(iv) cooperate with any resulting law enforcement investigation.
(g) Our child safety point of contact is Zac Twidale, who may be reached at .
(h) We comply with applicable Australian child safety laws, including the Criminal Code Act 1995 (Cth) and the Online Safety Act 2021 (Cth).
8. Intellectual Property
(a) All rights in the Platform, including its code, design, and trademarks, are owned by Drop Bear Care Pty Ltd.
(b) You retain ownership of your User Content but grant Drop Bear Care a non-exclusive, royalty-free, worldwide licence to host, store, display, and moderate that content for the operation of the Platform.
(c) You must not copy, reverse engineer, or modify any part of the Platform without our written consent.
9. Indemnity
(a) You agree to indemnify, defend, and hold harmless Drop Bear Care, its directors, employees, and contractors from and against any claim, demand, loss, or expense, to the extent arising from:
(i) Your breach of these Terms;
(ii) Your misuse of the Platform; or
(iii) Your violation of any law or third-party rights; or
(iv) Your submission of false, fraudulent, or misleading identity documents, photographs, clearance information, or other materials in connection with your registration or continued use of the Platform, including any breach of the identity warranty in clause 4.3.
(b) This indemnity does not apply to the extent that the loss is caused or contributed to by our own negligence or breach of these Terms.
10. Termination and Suspension
(a) We may suspend, restrict, or terminate your access to the Platform at any time without notice if:
(i) You breach these Terms;
(ii) You engage in conduct likely to harm other users or the Platform;
(iii) Your NDIS Worker Screening Clearance lapses, is suspended, or is revoked (for Support Providers); or
(iv) We are required to do so by law or regulatory authority.
(b) Termination does not affect any rights or obligations that accrued prior to the termination date.
11. User Disputes
(a) Drop Bear Care is not a party to any dispute between users.
(b) Drop Bear Care does not investigate, adjudicate, or mediate disputes between users, except where required by law.
(c) Complaints received by Drop Bear Care are handled in accordance with the following framework.
(i) On-platform conduct complaints: Where a complaint relates to conduct occurring on the Platform itself - including messages sent through the Platform, profile content, or behaviour within the Platform’s functions - Drop Bear Care may review the complaint and take action in accordance with clause 7.2, including issuing a warning, restricting access, suspending, or terminating the relevant account. All complaints of this kind should be submitted using the in-app Report function (see clause 7.7).
(ii) Off-platform conduct complaints: Where a complaint relates to conduct occurring outside the Platform, Drop Bear Care has no ability to investigate or make findings about that conduct. Upon receiving such a complaint, Drop Bear Care will acknowledge receipt and direct the complainant to the appropriate external body, which may include the NDIS Quality and Safeguards Commission, the police, or another relevant regulatory authority. Drop Bear Care does not make findings of fault, does not adjudicate disputes, and does not mediate between users in respect of off-platform conduct.
(iii) Suspension on safety grounds: Notwithstanding the above, where Drop Bear Care receives a complaint that, in its reasonable assessment, raises a credible and serious safety concern, Drop Bear Care may suspend the relevant user’s account pending external investigation or the receipt of further information. Such suspension does not constitute a finding of liability or breach on the part of Drop Bear Care and does not prevent the suspended user from seeking review through the complaints process at clause 19.2.
(iv) Regulatory alerts and banning orders: Where Drop Bear Care becomes aware that a user is subject to an NDIS banning order, a criminal charge involving a care or support context, or any other regulatory action by the NDIS Quality and Safeguards Commission or another regulatory authority, Drop Bear Care may suspend that user’s account immediately and without notice. No further process is required before such suspension takes effect.
12. Third-Party Services
The Platform integrates with third-party providers for hosting, authentication, and communication. We are not responsible for the availability, security, or operation of those services.
13. Artificial Intelligence
(a) We use artificial intelligence systems to:
(i) Perform automated facial comparison as part of identity verification;
(ii) Verify that a live person is present during identity verification (liveness detection); and
(iii) Detect potential abuse or fraudulent activity.
(b) This list is not exhaustive. We may use AI-assisted tools in other aspects of Platform operation, including internal processes and we shall make the relevant disclosures that are required by law through updates to our Terms and Privacy Policy, where appropriate.
(c) We do not use AI for automated decision-making that produces legal effects or significantly affects you without human oversight.
14. Service Availability
The Platform relies on third-party services for functions including cloud hosting, database and data storage, real-time messaging, authentication, rate-limiting, and error monitoring, among others. Temporary unavailability of these services may affect Platform functionality. We are not liable for service disruptions caused by third-party provider outages but will take reasonable steps to restore service as soon as practicable.
15. Governing Law and Dispute Resolution
15.1. Governing Law
These Terms are governed by the laws of Queensland, Australia.
15.2. Dispute Resolution
Disputes are subject to the jurisdiction of the courts of Queensland, Australia.
Either party may seek urgent injunctive or equitable relief from a court of competent jurisdiction in Queensland to protect confidential information or intellectual property rights.
16. Force Majeure
(a) We are not liable for any delay or failure to perform our obligations under these Terms if caused by events beyond our reasonable control.
(b) This includes, but is not limited to, natural disasters, power or telecommunications failures, major service provider outages (such as hosting, authentication, or database providers), government restrictions, or cyberattacks.
(c) We will take reasonable steps to mitigate the impact of such events and to restore normal operations as soon as practicable.
17. General Provisions
17.1. Entire Agreement
These Terms constitute the entire agreement between you and Drop Bear Care.
17.2. Severability
If any clause is found invalid, the remaining provisions remain in force.
17.3. No Waiver
Our failure to enforce any provision does not constitute a waiver of rights.
17.4. Assignment
Neither party may assign their rights or obligations under these Terms without the prior written consent of the other party, except that Drop Bear Care may assign to a related body corporate or to a successor entity in connection with a merger, acquisition, or corporate restructure without consent, provided the assignee assumes all obligations under these Terms.
17.5. Survival
Sections 4 (Platform Role and Limitation of Liability), 8 (Intellectual Property), 9 (Indemnity), 10 (Termination and Suspension), 11 (User Disputes), 15 (Governing Law and Dispute Resolution), and this Section 17 shall survive termination of these Terms.
18. Changes to These Terms
(a) We may update these Terms from time to time to reflect changes in our practices, third-party services, or applicable law. When we make material changes, we will notify you at your next login via an in-platform notification displaying the updated terms and a summary of key changes. You will be required to actively accept the updated terms before you can continue using the Platform.
(b) We encourage you to review these Terms periodically.
19.1. General Enquiries
If you have any questions about these Terms and Conditions, please contact us:
Drop Bear Care Pty Ltd (ABN 54 684 925 522)
Email:
Address: 2/290 Boundary Street, Spring Hill, QLD 4000
19.2. Complaints
(a) If you have a complaint about the Platform or our conduct, please contact us at . We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
(b) For complaints relating to online safety or harmful content, you may also contact the eSafety Commissioner at
https://www.esafety.gov.au(opens in a new tab) (see clause 7.8).
(c) For complaints relating to consumer protection, you may contact the Australian Competition and Consumer Commission (ACCC) at
https://www.accc.gov.au(opens in a new tab).
